Office Policies
In order to better serve our patients, the management of 20/20 Ophthalmic Associates has implemented the following policies. We reserve the right to make changes to these policies without notice. As changes arise, we will make every attempt to provide those changes to our patients as expeditiously as possible. Your initials below indicate you have read and understand our policies.
Payments
Payment is due at the time of service including all non-covered tests. We will not bill another party for the visit. Whoever signs the payment agreement is responsible for the visit. We accept cash, checks, and all major credit cards. Any overpayment $20 or less will be held for 6 mos. or applied to the next visit. No post dated checks will be accepted. No exceptions.
Referral Policy
Patients arriving without a referral will need to reschedule. If the doctor is ahead of schedule and time permits you may be given 15 minutes to obtain a referral.
Late Arrival Policy
We ask that you call our office in order to prevent an unnecessary trip on your part, and to maintain our schedule. It may be necessary to reschedule your appointment.
No Show Policy For Established Patients
We require 24 hour notice for appointment cancellation. Not giving 24 hour notice qualifies as a "no show" appointment. After two no show appointments, you will receive a cautionary letter, three no show appointments will result in a $50.00 no show fee. No show fees must be paid before appointments can be rescheduled.
No Show Policy For New Patients
New patients that do not cancel within 24 hours on two appointments will not be scheduled for a third appointment.
Patient Assistance Policy
In order to meet and comply with our insurance liability, we are unable to lift or assist in lifting patients. Any assistance required must be provided by the patient.
Returning Calls
Office calls are returned twice daily for refills, medical records, and questions concerning your eyes, 11 A.M. and 4 P.M. If you have an emergency please notify the appointment clerk of your emergency and she will either make you an appointment or direct your call accordingly.
Cell Phones
All cell phones must be on "vibrate" or turned off while in our office. The only place phone calls may be made or answered is the front waiting area. No calls are to be answered while in the patient care areas.